Nutzungsbedingungen

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly made available on-line, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the on-line reservation service provided on these pages and through the website (the “service”) are owned, operated and provided by Rent Zagreb – DONOS d.o.o. and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

  1. Scope of our Service
    Through the website we provide an on-line platform through which apartment’s, rooms, and hostels (including all types of temporary accommodation) can advertise their accommodation for reservation, and through which visitors to the website can make such reservations. By making a reservation through Rent Zagreb – DONOS d.o.o., you enter into a direct (legally binding) contractual relationship with the accommodation at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the apartments, transmitting the details of your reservation to the relevant apartment, room or hostel and sending you a confirmation email for and on behalf of the apartment, hostel, room…
    We cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each apartment, hostel, room… remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
  2. Prices and Best Price Guarantee
    The prices on our site are highly competitive. Please check the room, apartment, hostel and rate details thoroughly for any such conditions prior to making your reservation.
  3. Privacy
    Rent Zagreb – DONOS d.o.o. uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant apartment of your choice, we will not disclose your personal information to third parties without your consent.
    Rent Zagreb can legally collect certain information about users received from its website (only information about the computer and the Internet provider). These data Rent Zagreb uses to improve the portal and its contents to direct and adapt to the visitors.
  4. Free of Charge
    Our service is free of charge! Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the accomodation rate.
  5. Cancellation
    If you would like to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the apartment cancellation and no-show policy.
  6. Further Correspondence
    By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination (if you need) and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. We shall not send you any further (solicited or unsolicited) notices, emails or correspondence (unless you specifically agree otherwise) other than (i) the email correspondence confirming your booking, (ii) relevant booking modifications or cancellation emails (including reminder emails in instances where you have not finalized a booking), (iii) communications initiated from us or the accommodation regarding your booking, (iv) guest review invitations, and (v) the emails for which you may have actively opted in.
  7. Disclaimer
    Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
    However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodations, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
    Accommodation and Visitor agree to a joint venture, partnership, employment, or agency relationship do not exists between them and Rent Zagreb – Donos d.o.o. as a result of using www.rent-zagreb.com website and related social networks and applications.
  8. Miscellaneous
    Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Rent Zagreb – DONOS d.o.o., its suppliers or providers.
    If any paragraph of these terms and conditions now or in the future, is invalid, unenforceable or non-binding, all other paragraphs shall survive. In this case, such invalid provision shall continue to be applicable as far as the law allows, and you’ll have to agree to conditions similar to those laid down by invalid, unenforceable or non-binding provision, in terms of content and purpose of these terms and conditions.
    Owners and visitors agree to use www.rent-zagreb.com as acceptance of all conditions, and notices posted. If the owner or visitor is not satisfied with any part www.rent-zagreb.com website or any part of these Terms of use, its only right is to stop using them.